Shipping policy

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

LOCATION
Items offered on our website are available for delivery across India and to select international locations. Availability of international shipping may vary based on destination-specific logistics, customs regulations, and courier serviceability.
If your address is not serviceable, we will inform you before order processing.

TIME

Estimated delivery timelines will be shared once your order is confirmed.
Delivery timelines start from the date of dispatch and not from the date of order.

Delivery timelines serve as a general guide only and depend on:
• Shipping destination
• Carrier handling and routing
• Order approval and payment confirmation
• Item type and packaging requirements

Recipients must ensure availability at the delivery address or make suitable arrangements to receive the parcel. We are not liable for missed deliveries resulting from unavailability of the recipient.
We do not ship on Sundays or national holidays.

Unless exceptional circumstances arise, we aim to dispatch orders within 2 to 5 business days within India. International orders may require additional processing time due to customs documentation (7 to 10 business days).

Orders may arrive in multiple shipments depending on product availability and warehouse locations.

COSTS

Shipping charges are calculated based on order weight, delivery address, and courier service type. You can view the applicable shipping charges at checkout before completing your order.

Additional charges may apply for:
• Remote or non-standard delivery zones
• Oversized or high-weight products
• Duties, taxes, and customs fees for international orders

For international orders, the customer is responsible for all customs and import duties charged by the destination country. Any such charges must be paid by the recipient to complete delivery.

 

UPDATES AND SUPPORT

Once shipped, tracking information will be shared.
If you require assistance related to shipping or delivery, please reach out to our support team at fly@thepatangstory.com